Security and Privacy Statement


Safety and Security of operations


Zemen Bank is highly committed to ensuring the safety and security

of the operations of its Internet Banking service. For this reason, strong security

measures are being put in place  to prevent unauthorised access which could be in the form of alteration, destruction or  theft of data and compromise the confidentiality of our customer’s data.


To create a secure and confidential online financial service environment, we adhere to strict

computer security standards and a combination of access, authentication and other security controls have been put in place. The security measures are continuously being monitored  and reviewed to benefit from the latest technologies available.


Our Internet banking channel is protected by advanced security features, both physical

and logical and complies with  the Guideline on Internet Banking of the Central Bank of Ethiopia.


Zemen Bank has considered various risks inherent in transacting over a public network such as the Internet, and has deployed appropriate security measures to protect customers. Firewalls allow only valid web traffic to reach our server. Proven 128-bit Secure Socket Layer (SSL) encryption technology is deployed to ensure that the information exchanged between your computer and over the Internet is secure and not be intruded upon. We certify that information exchanged during a valid session is protected during its transmission over the Internet. Additionally, the bank has installed mechanisms such as Intrusion detection Systems for the security of our systems.


We recognise that the privacy of our client’s personal and financial information is a fundamental element of public trust and confidence in our Internet Banking service. We take all reasonable precautionary measures to protect your personally identifiable information from loss, misuse or unauthorised access. We are well aware of our customer’s online privacy concerns and as such, adopt responsible privacy standards to provide our customers with privacy protections in the online environment. Please view our privacy policy for further details of our commitment towards ensuring our client’s privacy. We have developed this policy so that you may feel confident about the privacy and security of your personal information noted below and will ensure before we do so, that there is adequate protection as required by relevant Data Protection legislation.

Use of Personal Information

Where we collect personal information about you, this personal information may be shared with and used by other members of the Group.

You do not need to register to access  our website, which is the case with this website, and where you do not register, personal information about you will not be collected by us unless you give us this voluntarily in order to process a specific request.  We will use that data only to fulfill that request.

If you register for our internet banking services, any details you provide may be stored for use on future visits, as we do not want you to give us any information more than once. The details you give us may be combined with information about your use of the Zemen Bank website and information from other of our records in order to provide you with the online products and services you request. If you register for our internet banking services, we will treat you as having consented to our using your personal data in the manner described in this Policy.

We currently may hold personal and financial information about you and may obtain or receive such information about you in the future. Such information may include the identity of suppliers of goods and services to you and the general nature of such goods and services and may also include sensitive personal data such as information relating to your health,  criminal convictions or proceedings where we need to hold such data for the purposes of the product or services we provide to you or it is in the normal course of business to do so.

The information we process about you will be obtained from various sources, eg., directly from you, from your dealings with any member of the Group including from the transactions and operation of your accounts and services, from other organisations including credit reference  from persons who know you including joint account holders and persons with whom you are financially linked.

For our internal operational reasons we may link information concerning your accounts with us to information concerning other products and services we provide to you. We may also link your information to that of other individuals with whom you are financially associated.

When you request a service or product from us we will use the details you provide to us and details we may already hold about you, such as how you manage your accounts with us to assist us in our assessment process.

We will use your information to assess the suitability of our products and services for you including the making of credit decisions about you for market purposes and analysis, to develop, improve and market our products and services generally, to understand your purchasing preferences, to operate and administer the products and services we provide you, for fraud prevention, for debt recovery and for marketing purposes. Where a third party has introduced you to Zemen Bank , we may pass back to the third party the necessary information to enable administration of any payment or settlement.

We may use your personal information for marketing purposes and may send you information about other services and products that may be of interest to you. If you do not wish to receive information about our products and services you must notify us in writing .

Email addresses

We respect the privacy of personal email accounts and we store your email addresses just as securely as other personal information. We will not send you unwanted email messages or junk mail, and your details will not be passed to any organisation outside the Group for marketing purposes without your explicit permission.

We may use e-mail in response to enquiries you make about our services or service issues.

Disclosure of information

We take all reasonable care to prevent any unauthorised access to your personal data.

We sometimes use other companies to provide some of our services or to provide services to us. To enable them to do this, we may need to let them process your personal information. Our staff and those working for our agents or contractors have a responsibility to keep your information confidential and are only allowed to use it to offer products and services on our behalf.

We may disclose personal information, in response to properly made requests, for the purpose of the prevention and detection of crime, and the apprehension or prosecution of offenders. We may also disclose information for the purpose of safeguarding national security. We also disclose information when required to do so by law, for example under a Court Order, or in response to properly made demands under powers contained in legislation.

We subscribe to the Banking Code and the Banking rules of Ethiopia.  In order to comply with such codes or in accordance with our duties to regulators, we may provide authorised persons with access to our records (which may include information about you) for reporting, auditing and compliance purposes.

Security of your data

Zemen Bank takes reasonable steps to preserve the security of cookie and personal information in accordance with the Zemen Bank website Terms of Use and this Security and Privacy Statement. If your browser is suitably configured, it will advise you whether the information you are sending us will be secure (encrypted) or not secure (unencrypted).

Zemen Bank regularly reviews developments in security and encryption technologies. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure.

When you register details and are logged into our internet banking we use a secure server. Any data you give us when you are logged into the internet banking service, is encrypted using a 'Secure Socket Layer' (SSL) session. SSL is an industry standard and is one of the best ways to ensure Internet messages are not intercepted. You should be aware, however, that some older browsers cannot use SSL. If your browser does not support 128 bit encryption (or higher) you will not be able to log into or use our internet banking service. The system has a username, password and a randomly generated image. Furthermore, the system will log out in case of inactivity over a period of time.  Apart from things we do to protect you there are things that you can also do to protect yourself while using our Internet Banking service. You must not include confidential information when using them (such as bank account details).

Messages sent and received via the message service when you are logged into your accounts via our internet banking service are encrypted and therefore secure.

While we use SSL encryption to protect internet banking user information online, we will use all reasonable endeavours to protect user information off-line. However, any personal details or other information entered onto or submitted through the site or by email to Zemen Bank is entered or transmitted at the user's risk and Zemen Bank shall not be liable for any such information being intercepted or accessed by any third party without the knowledge of Zemen Bank Bank Limited or any of its employees or agents.


Use of Cookies

Cookies - Zemen Bank may work with third parties to research certain usage and activities on our website on our behalf. No personal information about you is shared except to the extent it is required to be used by a third party or parties for providing such research, and in the course of conducting this research we, and/or these third parties may place a unique "cookie" on your browser.

A cookie is a small file which is sent to your browser and stored on your computer's hard disc and helps Zemen Bank understand and track your use of the site and where it can improve the information and services provided. Zemen Bank uses cookies solely to gather information on IP addresses, to analyse trends, administer the site, track users' movements on the site and gather broad demographic information for aggregate use. IP addresses are not linked to other personally identifiable information and will not be used to deliver targeted marketing messages.


As a result of improvements we make to our services, amendments to laws or regulation or developments in the technology or processes we use, we may change the information we hold about you and/or the way in which or the purposes for which we process such information. Where we require your consent to such change we will notify you of the change. However, unless you inform us otherwise, we will deem your continued receipt of products and services to which the change relates to constitute your consent to the relevant change.


We wish our service to meet your expectations on all occasions. To do so we need the information we hold about you to be accurate and up to date. Please help us by informing us promptly of any changes to your personal circumstances.

This Privacy Policy supplements, but does not supersede, the terms of the Rules of Use of this website.


Services offered

Zemen Bank Online is an alternative channel for our customers and provides most of the services available worldwide. Financial services such as fund transfers, third party payments, bill payments, opening bank accounts, closure of loan account, loan part payments, issue of demand draft can be done through this service. Non-financial services such as viewing account information, request for cheque-book, issuing standing instructions and the like are enabled through this channel.



Control measures


We have set up the following operational and control measures for Zemen Bank Internet Banking



Access to Internet banking is provided only on registration. The User ID and password generation is conducted in a secure environment and its distribution is automated.

User ID and password is printed on tamper-proof stationery and mailed separately to the customers. This reduces risks. Change of User ID and password on the first log on is mandatory.


All correspondence on the service is sent to the address registered at the bank.

Customer logins and activities are tracked and archived for future reference.

Customer can fix the limits on the monetary value of transactions, which they  desire to carry out over this service. The customer alone can modify this.




To enhance the security in conducting banking and other transactions, it is recommended

that customers adopt the following practices. These are not special to our site; banks  world over expect their customers to do this much in mutual interest. 


Username and password allow entry to the internet banking site. Smart users avoid typing these on the keyboard while someone is close by.  Maintain different passwords for Login and for Transactions.


Do not leave your computer unattended while you’re connected to

It is advisable to change your password if you believe that anyone has managed to

get access to it. Using ‘untrusted’ systems for banking transactions is best avoided


Please log off from and close the browser window after you have finished your session. Improper logging off will leave the connection between your machine and active for sometime.


Avoid writing down your Username and password in your diary or such place, which can be accessed by others. It is not a good idea to let the computer ‘remember’ your Username and

password. Never divulge your Username and password to others.


Periodically check your account statements. Any error in account statements should be

reported to the bank immediately.


Copyright and Trademarks

Copyright in the Material on this Web Site is owned by Zemen Bank .

Except where necessary for viewing the Material on this web site on your browser, or as permitted under the Copyright Act or other applicable laws or these Terms of Use, no Material on this web site may be reproduced, adapted, uploaded to a third party, linked to, framed, performed in public, distributed or transmitted in any form by any process without the specific written consent of Zemen Bank .


Prompt Response for Enquiries, Feedback and Suggestions


We welcome and encourage customer enquiries, feedback, suggestions and complaints.

These will help us identify and improve on any weaknesses in the services we provide. In

an effort to address any concern or answer any questions our customers may have, we

endeavour to ensure that we have a well trained team to provide a prompt and satisfactory



Contact Information

Zemen Bank .

Addis Ababa

Josef Tito Rd


Tel # +251 115 001111





You are hereby warned and requested to seek advice in case of any doubt whether as to

use or otherwise, as Zemen Bank shall not be liable for any action, damage or loss or whatever nature arising hereunder.